Legal and professional
Privacy Policy
How Trinity Visa collects, uses and protects personal information.
Last updated: 7 August 2026
Who we are
Trinity Visa is an Australian migration practice operated by Registered Migration Agent Sandeep Saharan (MARN 2619209). Contact us at hello@trinityvisa.com.au or 0495 000 983, or by appointment at Suite 119C, 530 Little Collins Street, Melbourne VIC 3000.
Information we collect
Depending on the enquiry or matter, we may collect identity and contact details, passport and visa information, immigration and travel history, relationship and family information, education and employment records, financial information, correspondence, and other information relevant to migration assistance.
Sensitive information
Migration matters may require sensitive information, including health information, criminal history, racial or ethnic origin, religious information, relationship information or biometric and identity records. We collect sensitive information where it is reasonably necessary for the matter and with consent, or where collection is otherwise permitted or required by law.
How information is collected
We may collect information directly from you through enquiries, consultations, documents and communications; from a person you authorise; and from government departments, tribunals, assessing authorities or other bodies involved in your matter where authorised or permitted.
Why information is used
We use personal information to respond to enquiries, assess whether we can assist, arrange and provide migration services, manage appointments and communications, prepare or support applications and review matters, meet legal and professional obligations, maintain records, secure and improve the website, and administer the practice.
Disclosure
Where relevant and authorised, information may be disclosed to the Department of Home Affairs, the Administrative Review Tribunal, other government bodies, skills assessing authorities, education providers, health or character-related bodies, interpreters, experts and other parties involved in a matter. Information may also be handled by professional advisers and service providers supporting the practice.
Website services, analytics and cookies
The website uses Calendly for consultation scheduling and Google Fonts for website typography. If configured, it may also use Google Analytics, Microsoft Clarity and Meta Pixel to understand website use. These services may use cookies or similar technologies and process technical information such as device, browser, page and interaction data. You can restrict cookies through your browser settings, although some functions may be affected.
Overseas processing
Some technology providers, including Calendly and any configured analytics providers, may store or process information outside Australia. The countries involved can depend on the provider's infrastructure and current service arrangements. Before sending documents or sensitive information through a third-party service, you may contact Trinity Visa for information about the channel being used.
Storage and security
Trinity Visa takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online transmission or storage system can be guaranteed to be completely secure.
Access and correction
You may request access to personal information Trinity Visa holds about you, or ask for it to be corrected, by contacting hello@trinityvisa.com.au or 0495 000 983. We may need to verify your identity and may refuse or limit access where permitted by law.
Privacy complaints
If you believe your personal information has been mishandled, contact hello@trinityvisa.com.au or 0495 000 983 with details of the concern. Trinity Visa will review and respond to the complaint. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.
Changes to this policy
This policy may be updated when legal requirements, technology or information-handling practices change. The current version will be published on this page.